FAQ

PilotDuty is designed for both private and professional pilots, as well as organizations and aircraft ownership groups seeking efficient flight-time tracking and management solutions.

PilotDuty is an innovative ecosystem featuring a mobile app and an optional Manager platform, designed to simplify flight-time tracking and streamline operations for pilots and organizations.

Flight logging starts automatically when your device detects an Aircraft Area via iBeacon. The app creates a Flight Event, then tracks your OffBlock, Takeoff, Landing, and OnBlock times based on movement and location.

If no flight occurs, the app converts the event to a Work Event. All detected events appear in your Dashboard as “Awaiting Approval.” You must approve them to sync with your logbook or organization.

📚 Learn more:

• Understanding how the app handles event and flight

Key features include automated flight logging, duty and rest time monitoring, night and IFR validity tracking, flight following via SMS, and access to PilotDuty Manager for team collaboration.

Yes. All flight and duty data entered in the app or on the web is bi-directionally synced, ensuring consistency across platforms.

Yes. With flight following enabled, PilotDuty Manager lets you see live aircraft positions and flight progress based on app data.

Yes. PilotDuty Manager includes a full maintenance management system:

• Define inspection schedules (e.g., 50-hour, annual)
• Launch inspections and update timed/cycled tasks
• Upload documentation (Work Report, QC, Task File)
• Generate official Work Orders, Status Reports and alert card

Yes. the pilot can review, edit, or reject his events and flights..

Absolutely. The dashboard provides real-time duty limit monitoring based on Canadian and U.S. regulations. You’ll see warnings and charts for any violations or limits approaching.

Yes. PilotDuty Manager supports multi-user organizations. Admins can invite members, assign roles, and monitor each pilot’s activity and duty limits in real-time.

PilotDuty Manager is the web-based dashboard that complements the mobile PilotDuty app. It allows organizations to visualize, manage, and validate all flight, duty, and rest data from their team.

We accept all the popular payment methods such as Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

The iBeacon is a device that enhances the accuracy of automated flight logging. You can receive a free iBeacon with your first annual subscription to PilotDuty+ or PilotDuty Pro, or purchase one directly from our online store.

We usually take 3-5 business days for your order to be shipped & delivered.

No, We charge shipping fees base on the price obtained from our delivery partners.

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

You can subscribe to PilotDuty through the mobile app available on the App Store.

PilotDuty offers two subscription plans: PilotDuty+ for private pilots and PilotDuty Pro for professional pilots. Each plan includes features tailored to the needs of different pilot types.

Yes — it’s free for solo use, with no time limit. You can manage one aircraft and your own events without a subscription.

A subscription is only required if you need to:

• Invite additional members
• Collaborate as an organization
• Activate maintenance workflows with shared access

A subscription gives your organization access to advanced collaborative features, including:

• Member invitations and team management
• Centralized duty and rest event tracking
• Web-based flight log validation and editing
• Real-time flight following with aircraft and pilot position tracking
• Full maintenance management, including inspection scheduling, task tracking, and work order, status report and alert card generation
• Centralized web interface to edit, validate, and synchronize events and flights
• Duty, flight, and rest event oversight, with regulatory limit tracking (Canada/US soon)

No. Only the organization needs an active subscription. Invited pilots can use the PilotDuty mobile app and sync with the Manager dashboard for free, as long as the organization is subscribed.

Yes. You can start using PilotDuty Manager alone, and upgrade to a subscription when you’re ready to invite others. No data migration is needed.

A subscription is only required when you:

• Invite other users to your organization
• Want to enable collaborative flight and duty tracking

If your organization subscription ends:

• Member access will be disabled
• Only the original (solo) user will retain access
• Flight data and configuration are preserved for reactivation later

PilotDuty Manager allows you to:

• Define inspection schedules (e.g. 50-hour, annual)
• Launch inspections and assign tasks
• Track timed, dated, or cycled maintenance items
• Upload documents (Work Report, Task File, Quality Control)
• Automatically update aircraft counters
• Generate Work Orders, Status Reports and alert cards

Additional resources, including documentation and blog articles, are available on our Resources page.

You can reach our support team via email at support@pilotduty.com or by phone at 1 (888) 969-2594.